A. In case you sim card is not working, restart your phone/device and check again. If the problem persists, kindly contact our customer service at 4141/0788187418( Toll free).

A. Reboot the device and check again, if not working kindly contact us at our toll free line 4141/078818418 for further support.

A. We cannot track your network device, but we can track an active SIM card, block and swap it.

A. To check your balance, dial the following USSD code : *900#
To reload your account, please download the 4G app : 4GLTE

A. Please check your internal network first, if you don’t find any issue internally, please call our support line (4141/078818418) and provide details (Customer name, Type of the issue, When the issue started, Basic troubleshooting done) our support team will work on the issue and contact you for guidance or physical visit immediately).

A. Please call our Toll free number at 4141 and provide details of the device, you will be first guided remotely and if it is still not working, please bring the router/switch to our head office for checking, if it is found to have been damaged/burnt, you will be given a new one at a cost.

A. Please channel your request by email through a designated account manager or call our toll free number 4141.

A. Please send an email request to salesm@bsc.rw, your account manager will respond and give you all the administrative documents to sign for a permanent upgrade.

A. Please escalate follow our escalation matrix until you finally have your problem escalated to our CEO.

A. Please contact our toll free number 4141 or send inquiry email to salesm@bsc.rw, our team will immediately send you the process and requirements.

A. You may find us in Rubavu Town (call our branch officer at 0788227012) and we are soon opening other offices in other locations for ease of our services distribution channels.

A. We open at 8am and close at 6pm but our customer support team (NOC) operates 24/7.

A. If you have paid or need any clarifications on invoices or payment plans, please contact our Billing and recovery team at recovery@bsc.rw or contact us on our toll free number 4141 for further guidance.

A. For any other inquiry, kindly contact us on the following:
Email: info@bsc.rw
Toll free: 4141
Offices: (+250) 788 187 418
(+250) 788 187 440